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Returns & Exchanges

What is your return policy? How many days do I have to return a product?
For online purchases, Art by MKG  will accept merchandise in its original condition, accompanied by the original invoice, for a refund of the purchase price. Merchandise must be returned within 30 days of the date of delivery to artbymkg.com or to a MKG boutique within Canada. However, all PayPal purchases must be returned exclusively to artbymkg.com. Online purchases may not be returned or exchanged at MKG outlet stores, department stores or other wholesale distributors.

Merchandise that has been worn, used, altered or damaged will not be accepted. Certain items such as jewelry, watches, sunglasses, and ready-to-wear are shipped with a return tag attached. Returns on these specific items will only be honored if the label remains intact.

Art By MKG reserves the right to refuse return of any merchandise that does not meet the above return requirements. Merchandise returned to artbymkg.com will be processed within 30 days business days of receipt. A confirmation email will be sent once your account has been credited.

Refunds may only be issued in the same form as was utilized for payment. Please note the original shipping charges incurred at the time of purchase are non-refundable. Made to Order items: upon receiving your order request, a Art By MKG online sales representative will contact you to collect your payment information and confirm the delivery window of your order.

Please note that once a Made to order has successfully been submitted, it cannot be cancelled, modified or returned for a refund.


How do I return an item?
We recommend shipping returned merchandise via FedEx for tracking purposes. Please be sure to request adequate insurance to cover the shipment. Art By MKG will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, mishandled, or damaged.
How long does it take for a refund to be issued?
Merchandise returned to atbymkg.com will be processed within 30 business days of receipt. A confirmation email will be sent once your account has been credited. Refunds may only be issued to the form of payment that was utilized for the purchase. For Visa, Mastercard, American Express and pre-paid gift cards, we will reimburse the card used. Please note the original shipping charges incurred at the time of purchase are non-refundable.
Are delivery charges refundable?
Original shipping charges incurred at the time of purchase are non-refundable.

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